Hell Bay Hotel - Receptionist

Department: Hell Bay Hotel


Reporting to: General Manager


Salary: Our pay rates start at £11.25


Hours: 40-48 hour per week, variable with 2 days off


Contract Length: start date and length of contract negotiable, seasonal-year round

• Checking guests in and out

• Assisting guests with queries

• Making and assisting with hotel reservations and quotes

• Responding to emails

• Undertaking administration and secretarial duties as required

• Handling mail

• Responsible for the daily hotel banking

• Using our shop till and restocking the shop

• Typing of daily menus

• Inform guests of travel arrangements including pick –up times

• Be able to assist in guests enquiries regarding quays for boat trips and other local knowledge

• Ensure the office is kept clean and tidy

• Undergo any additional training required provided by the business to assist you in the role

• Some shifts may be worked alone

• Listen to baby monitors in the evenings whilst guests are at dinner.

• Other duties that are required to ensure the smooth running of the Hell Bay Hotel

• Must have a polite and friendly manner
• Should have excellent customer service skills that can be evidenced
• Must have English fluency and the ability to converse easily with a wide range of people, both in writing and orally
• Will be self-motivated with a proven ability to work in an organised and efficient manner
• Should have ability to remain calm and professional in busy and high-pressure situations
• Must have ability to prioritise tasks effectively
• Must have a working knowledge of Microsoft Office software such as Outlook, Excel, Word and Access
• Previous work experience in a reception or reservations environment is desired

We offer excellent rates of pay, provide all staff with accommodation
and pay for your travel from Penzance at the beginning and end of your
contract period. All of our staff are paid at National Living Wage or
above, and many positions offer gratuities and the option of paid
overtime. We know a good team member when we see them, and there are
regular opportunities for progression within our business.


Besides getting to work on a beautiful island with the beach on your
doorstep, you’ll also receive extensive benefits. These include 20%
discount in all of our restaurant and retail outlets, both at Hell Bay and on Tresco, complimentary boat tickets and free use of camping equipment to explore the islands, as well as preferential rates in our holiday accommodation so friends and family can come and visit.