Get in touch to discuss your perfect island getaway. We all live on Tresco so it's our specialist subject!

Call us on +44 (0)1720 422 849 or email us. We can sort out everything from your flight to your daily newspaper...


FAQs


Here are our replies to some of the most frequently asked questions. Remember, you can always pick up the phone to us at the Island Office to talk though any concerns you may have.

How do I get to Tresco? Open

There are two options to travel to the Isles of Scilly:

  1. Fly on Skybus from Land’s End and Newquay all year round and from Exeter in the summer months. All flights land on the island of St Mary’s. If you have booked accommodation on Tresco and booked transfers through the Island Office, you will be met at the airport and accompanied on the short final leg of your journey. We will also take care of your luggage.
  2. Sail on the Scillonian III passenger ferry from Penzance to St Mary’s, where there is a short onward boat ride to Tresco (payable onboard, cash only)

All travel can be arranged by the Island Office, including all your transfers. Just call us on +44 (0)1720 422849, or email contactus@tresco.co.uk

 

How do I book? Open

You may book your travel via the Island Office by calling +44 (0)1720 422849. Prices vary as we are now on a live booking system and are no longer able to provide a fixed price inclusive travel ticket. Tresco Transfers can be added to your travel at £30 per person.

Alternatively you may find it more convenient to book online directly with Isles of Scilly Travel. If you book direct please remember to notify us of your flight times and to book your Tresco Transfers, if required.

Where can I leave my car? Open

Penzance: There are a number of parking providers, including: IOS Parking Company +44 (0)1736 332727; Cattrans Garage +44 (0)1736 363493; and Scilly Parking +44 (0)1736 740277 / +44 (0)7855 739060.

Land’s End Airport: Parking is provided at £6.00 per day if booked in advance or £7.00 per day on day of departure (prices are subject to change). We can reserve parking on your behalf when you book.

Newquay: Please visit the Newquay Airport website for detailed information on parking facilities.

Exeter: Exeter International Airport has four official on-site car parks which can be booked in advance online. There are also a number of independent operators offering parking close by.

What happens if I am travelling by train? Open

If you are flying out of Land's End Airport: Skybus offers a shuttle bus service between Penzance station and the airport. This can be booked and paid for at the same time as booking your Skybus tickets through the Island Office. 

If you are flying out of Exeter Airport: Taxis: Exeter Airport Taxis operate from the Arrivals building and can take you to Exeter St David’s station. Advance booking is strongly recommended for all flights. You can contact them on +44 (0)1395 234100 or book online. Corporate Cars offers chauffer driven executive cars and people carriers from Exeter airport. They can be reached on +44 (0)1395 233728 or booked online

Buses: The 56 (56A 56B) bus route is as follows:  Exeter St David’s Station – Exeter Bus Station – Exeter Airport – Exmouth.

If you are flying out of Newquay Airport: Newquay Airport is situated about five miles outside Newquay town centre. A taxi from the railway station costs approximately £15. There is also a bus service linking the airport and town centre.

How much luggage can I bring? Open

Skybus

Checked Baggage:

  • On Skybus flights the baggage allowance is 15kg (33lbs) per adult or child.
  • The maximum permitted size is 20” x 12” x 30” (50 x 30 x 75cm).
  • For those passengers using a joint allowance, no single piece should weigh more than 20 kilos (44lbs).
  • Excess baggage is accepted on a space available basis only and is subject to a surcharge.
  • Excess luggage unable to be carried on your scheduled aircraft will be offloaded and will follow to your destination airport, where space allows, on the next available flight.
  • Please note that excess baggage accepted on your outward journey will not be automatically accepted on your return journey.

Hand Luggage:

  • Standard hand baggage is no longer permitted in Skybus aircraft cabins. However, a ladies’ small handbag is allowed, as is an overcoat, small camera, binoculars or reading material.
  • The following dimensions of 30cm x 15cm x 15cm should be used as a guide for a small handbag etc. All other baggage will be treated as checked baggage and part of your free allowance.
  • Please note that there are no overhead lockers or under seat storage on any Skybus aircraft.
  • Sharp objects such as knives, scissors, nail files or similar objects MUST NOT be carried in hand baggage. Any such items found in hand baggage will be confiscated.
  • Please note that large electronic items that exceed hand luggage dimensions (e.g. laptops, DVD players) will be treated as checked luggage and part of your free 15kg luggage allowance.

The Scillonian

Checked Baggage:

  • Two items of personal luggage, up to a maximum combined weight of 25 kilos per passenger, are included in the ticket price.
  • All passengers’ luggage is loaded by hand into containers for the voyage, so please do not use excessively large or difficult to handle cases or bags.
  • No single piece of luggage should exceed 20 kilos. Excess luggage is charged at £3 per kilo.
  • All luggage must be clearly labelled with your name, holiday address and the ISLAND to which you are travelling, or your mainland address on the return journey.
  • When staying on Tresco make sure all luggage is correctly labelled as it will be automatically loaded onto the appropriate onward launch on arrival at St. Mary's quay. Tresco labels are available at Penzance Quay. Please note that unaccompanied luggage will be charged at £6 per bag by Tresco Boat Services.
  • If you prefer to collect your luggage in person at St. Mary's quay, please indicate this on your luggage labels, or refrain from indicating your island accommodation.

Hand Luggage:

  • Hand luggage amount is unrestricted, although large cases will need to be checked-in to the luggage containers.

Freight:

The following items are all classed as FREIGHT and must be booked and paid for in advance:

  • Windsurfing boards and associated equipment.
  • Camping equipment.
  • Bicycles.
  • Boats.
  • Diving Equipment.
  • Motorized Wheelchairs.

These items are transported by the Steamship Group to St. Mary's quay only. Onward delivery to Tresco will need to be organised. Please ask Scillonian Travel Centre for advice about freight well in advance: +44 (0)8457 105555.

If you are in doubt regarding any item you may wish to carry, please contact the Isles of Scilly Travel Centre on +44 (0)8457 105555 or email: sales@islesofscilly-travel.co.uk. Alternatively, you can call the Island Office for advice.

What happens when I arrive at St Mary’s Airport? Open

If you have booked Tresco Transfers through the Island Office you will be met at St Mary’s airport by a Tresco representative, who will escort you to the quay and accompany you on the short final leg of your journey. You will be met at the quay on Tresco by our Transport Team and taken to your accommodation.

I have limited mobility - how will this affect my travel to Tresco? Open

There are a few factors that you will have to consider:

  1. You will have to be able to board and disembark the Skybus plane unassisted.
  2. You will need to be able to walk up and down the quay steps.

Of course, at all stages of your journey to the Isles of Scilly, assistance with your luggage will be provided. Wheelchairs can be hired on Tresco, as well as golf buggies to help you get around. Booking is essential. Please contact the Island Office on +44 (0)1720 422849 for further details.

What happens on arrival at Tresco? Open

We ask all our guests to contact us the day before they travel so that we can confirm their boating arrangements. If you have booked Tresco Transfers through the Island Office our transport team will meet you at the appropriate quay on Tresco. They will then transport you and your luggage to your accommodation.

What happens regarding my departure from Tresco? Open

The Island Office organises all departure arrangements the day before you leave. We will book your boat to St Mary’s and transfer to the airport. We ask that all our guests call or pop into the Island Office to confirm timings. On your day of departure, the Transport Team will collect you and your luggage from your cottage approximately 35 minutes before the boat departure time.

What happens if there are delays with the flights?  Open

Please read the Skybus Travel Disruption Statement

Leaving Tresco:

If they are not flying due to technical problems, they will arrange for a new aircraft to take you to your destination as soon as possible. If they are not flying due to bad weather, Skybus will still require you to check in as normal. Once flying resumes things can move very quickly, due to the number of aircraft at Skybus’ disposal. It is for this reason that you will need to check in as normal and be on St Mary’s. You will be kept informed by the Island Office when on Tresco and by Skybus staff once on St Mary’s. If in the unfortunate event that the weather has not improved by the early afternoon, Skybus may decide to transfer their air passengers to the Scillonian passenger ferry. This departs for Penzance at 4.30pm between March and the end of October.

Departures to Tresco:

You will be kept informed at your airport regarding the delays. Skybus may make the decision to transport you by road to another airport to connect with an alternative flight to the Isles of Scilly. On occasion you may be given the option to travel on the Scillonian passenger ferry the following day from Penzance. Should you choose to do this, Skybus will transport you to Penzance and assist you with finding overnight accommodation. Should you have any queries at any point, please do not hesitate to contact the Island Office on +44 (0)1720 422849.

We recommend that all passengers have travel insurance.  

What happens if the Scillonian is cancelled due to weather? Open

In the rare event that the Scillonian is cancelled due to bad weather, the Isles of Scilly Steamship Company will contact you and outline your options. Please do not hesitate to contact the Island Office on +44 (0)1720 422849 if you have any questions.

Can I bring my car to Tresco? Open

Tresco is a car free island and we keep all transport to a minimum.

Can I bring my dog to Tresco? Open

Unfortunately, dogs are not permitted in any of the accommodation on Tresco.

However dogs are welcome at Hell Bay Hotel on Bryher. Please call +44 (0)1720 422947 for details.

HERE ARE SOME CONTACT NUMBERS YOU MAY FIND USEFUL Open

TRAVEL
Isles of Scilly Travel (Skybus & Scillonian) +44 (0)8457 105555 (www.ios-travel.co.uk)
First Great Western Rail +44 (0)8457 000125 
Rail Enquiries +44 (0)8457 484950  (24 hour service)
National Express Coach Services +44 (0)8705 808080 (Open 0800 – 2200)
Europcar (one way car hire) +44 (0)1736 360356 / +44 (0)1736 368816
 
PENZANCE

Penzance Tourist Information Centre +44 (0)1736 335530

Penzance Car Parks for Scilly visitors:
IOS Parking Compay +44 (0)1736 332727
Cattrans Garage +44 (0)1736 363493
Scilly Parking +44 (0)1736 740277 / +44 (0)7855 739060
 
PENZANCE TAXI SERVICE
Penzance Taxi Company +44 (0)1736 366366
Nippy Cabs +44 (0)1736 366666 / +44 (0)1736 331221
Ians Taxi +44 (0)7798 526984
Astral Cars +44 (0)1736 333329
                               
ISLES OF SCILLY

Tresco Boat Services +44 (0)1720 423373
St Mary’s Taxi Services
Island Taxis +44 (0)1720 422126 / +44 (0)1720 422635
DJ Cabs +44 (0)1720 423775
Toots Taxi +44 (0)1720 422142 / +44 (0)7570 624669
Dial a Doux +44 (0)1720 421011 / +44 (0)7799 242220
 
NEWQUAY
Newquay Airport Information Desk +44 (0)1637 860600
Bio Travel (Taxi) +44 (0)1637 860006 

Supported by The European Agricultural Fund for Rural Development: Europe investing in Rural Areas

Designed and Developed by nixon