Here are our replies to some of the most frequently asked questions. Remember, you can always pick up the phone to us at the Island Office to talk though any concerns you may have.
There are two options to travel to the Isles of Scilly:
All travel can be arranged by the Island Office, including all your transfers. Just call us on +44 (0)1720 422849, or email firstname.lastname@example.org
You may book your travel via the Island Office by calling +44 (0)1720 422849. Prices vary as we are now on a live booking system and are no longer able to provide a fixed price inclusive travel ticket. Tresco Transfers can be added to your travel at £30 per person.
Alternatively you may find it more convenient to book online directly with Isles of Scilly Travel. If you book direct please remember to notify us of your flight times and to book your Tresco Transfers, if required.
Penzance: There are a number of parking providers, including: IOS Parking Company +44 (0)1736 332727; Cattrans Garage +44 (0)1736 363493; and Scilly Parking +44 (0)1736 740277 / +44 (0)7855 739060.
Land’s End Airport: Parking is provided at £6.00 per day if booked in advance or £7.00 per day on day of departure (prices are subject to change). We can reserve parking on your behalf when you book.
Newquay: Please visit the Newquay Airport website for detailed information on parking facilities.
Exeter: Exeter International Airport has four official on-site car parks which can be booked in advance online. There are also a number of independent operators offering parking close by.
If you are flying out of Land's End Airport: Skybus offers a shuttle bus service between Penzance station and the airport. This can be booked and paid for at the same time as booking your Skybus tickets through the Island Office.
If you are flying out of Exeter Airport: Taxis: Exeter Airport Taxis operate from the Arrivals building and can take you to Exeter St David’s station. Advance booking is strongly recommended for all flights. You can contact them on +44 (0)1395 234100 or book online. Corporate Cars offers chauffer driven executive cars and people carriers from Exeter airport. They can be reached on +44 (0)1395 233728 or booked online.
Buses: The 56 (56A 56B) bus route is as follows: Exeter St David’s Station – Exeter Bus Station – Exeter Airport – Exmouth.
If you are flying out of Newquay Airport: Newquay Airport is situated about five miles outside Newquay town centre. A taxi from the railway station costs approximately £15. There is also a bus service linking the airport and town centre.
The following items are all classed as FREIGHT and must be booked and paid for in advance:
These items are transported by the Steamship Group to St. Mary's quay only. Onward delivery to Tresco will need to be organised. Please ask Scillonian Travel Centre for advice about freight well in advance: +44 (0)8457 105555.
If you are in doubt regarding any item you may wish to carry, please contact the Isles of Scilly Travel Centre on +44 (0)8457 105555 or email: email@example.com. Alternatively, you can call the Island Office for advice.
If you have booked Tresco Transfers through the Island Office you will be met at St Mary’s airport by a Tresco representative, who will escort you to the quay and accompany you on the short final leg of your journey. You will be met at the quay on Tresco by our Transport Team and taken to your accommodation.
There are a few factors that you will have to consider:
Of course, at all stages of your journey to the Isles of Scilly, assistance with your luggage will be provided. Wheelchairs can be hired on Tresco, as well as golf buggies to help you get around. Booking is essential. Please contact the Island Office on +44 (0)1720 422849 for further details.
We ask all our guests to contact us the day before they travel so that we can confirm their boating arrangements. If you have booked Tresco Transfers through the Island Office our transport team will meet you at the appropriate quay on Tresco. They will then transport you and your luggage to your accommodation.
The Island Office organises all departure arrangements the day before you leave. We will book your boat to St Mary’s and transfer to the airport. We ask that all our guests call or pop into the Island Office to confirm timings. On your day of departure, the Transport Team will collect you and your luggage from your cottage approximately 35 minutes before the boat departure time.
Please read the Skybus Travel Disruption Statement
If they are not flying due to technical problems, they will arrange for a new aircraft to take you to your destination as soon as possible. If they are not flying due to bad weather, Skybus will still require you to check in as normal. Once flying resumes things can move very quickly, due to the number of aircraft at Skybus’ disposal. It is for this reason that you will need to check in as normal and be on St Mary’s. You will be kept informed by the Island Office when on Tresco and by Skybus staff once on St Mary’s. If in the unfortunate event that the weather has not improved by the early afternoon, Skybus may decide to transfer their air passengers to the Scillonian passenger ferry. This departs for Penzance at 4.30pm between March and the end of October.
Departures to Tresco:
You will be kept informed at your airport regarding the delays. Skybus may make the decision to transport you by road to another airport to connect with an alternative flight to the Isles of Scilly. On occasion you may be given the option to travel on the Scillonian passenger ferry the following day from Penzance. Should you choose to do this, Skybus will transport you to Penzance and assist you with finding overnight accommodation. Should you have any queries at any point, please do not hesitate to contact the Island Office on +44 (0)1720 422849.
We recommend that all passengers have travel insurance.
In the rare event that the Scillonian is cancelled due to bad weather, the Isles of Scilly Steamship Company will contact you and outline your options. Please do not hesitate to contact the Island Office on +44 (0)1720 422849 if you have any questions.
Tresco is a car free island and we keep all transport to a minimum.
Isles of Scilly Travel (Skybus & Scillonian) +44 (0)8457 105555 (www.ios-travel.co.uk)
First Great Western Rail +44 (0)8457 000125
Rail Enquiries +44 (0)8457 484950 (24 hour service)
National Express Coach Services +44 (0)8705 808080 (Open 0800 – 2200)
Europcar (one way car hire) +44 (0)1736 360356 / +44 (0)1736 368816
Penzance Tourist Information Centre +44 (0)1736 335530
Penzance Car Parks for Scilly visitors:
IOS Parking Compay +44 (0)1736 332727
Cattrans Garage +44 (0)1736 363493
Scilly Parking +44 (0)1736 740277 / +44 (0)7855 739060
PENZANCE TAXI SERVICE
Penzance Taxi Company +44 (0)1736 366366
Nippy Cabs +44 (0)1736 366666 / +44 (0)1736 331221
Ians Taxi +44 (0)7798 526984
Astral Cars +44 (0)1736 333329
ISLES OF SCILLY
Tresco Boat Services +44 (0)1720 423373
St Mary’s Taxi Services
Island Taxis +44 (0)1720 422126 / +44 (0)1720 422635
DJ Cabs +44 (0)1720 423775
Toots Taxi +44 (0)1720 422142 / +44 (0)7570 624669
Dial a Doux +44 (0)1720 421011 / +44 (0)7799 242220
Newquay Airport Information Desk +44 (0)1637 860600
Bio Travel (Taxi) +44 (0)1637 860006
Supported by The European Agricultural Fund for Rural Development: Europe investing in Rural Areas
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