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Terms and Conditions


Please note: All holiday bookings are subject to the standard Conditions for Hire.

Conditions for Hire

All cottages and flats are hired on the basis that the accommodation hired is for holiday use only and that no rights to remain in the accommodation exist in the holiday-maker or any person accompanying him/her on the holiday.

All accommodation must be kept and left in a clean and tidy state and all furniture returned to the place in which it was found on entry.

A deposit shall be paid on booking the accommodation and no accommodation shall be reserved until Tresco Estate has issued a receipt for the deposit. Any provisional booking made before payment of a deposit is strictly provisional and may be withdrawn at any time by Tresco Estate.  Any reservation fee paid is not a deposit and will only guarantee a provisional booking. The reservation fee is non-refundable in the event of cancellation of reservation.

In the event of cancellation of any holiday the full charges will become payable once the deposit has been accepted. However, Tresco Estate will endeavour to secure another hiring of the property for the same term and at the same charge. and, if successful, will only charge a £50 cancellation fee. However, Tresco Estate shall not be liable at the suit of any hirer of accommodation on the grounds that Tresco Estate have not used their best endeavours or for any other reason. You must fill in the insurance form to show that you have Holiday Cancellation Insurance - or pay for the holiday in full with your deposit.

If due to any occurrence beyond the control of Tresco Estate the accommodation is not available as booked, the owners will refund the deposit, but be under no further liability towards the hirer. Tresco Estate will use their best endeavours to find other accommodation, but shall not be liable at the suit of any hirer for failure to do so, or for any other reason.

The hirer shall be responsible for any breakage, damages or losses incurred at the premises.

Should the hirer fail to give up possession at the end of the holiday, or leave the accommodation in such a state and condition that it is not suitable for occupation by another hirer, he will be liable for the charges as shown on the rent schedule of accommodation for the period until it is so available, and for any loss or damages which shall be occasioned thereby. Tresco Estate reserves the right to refuse to honour future bookings from hirers who leave the properties in an unreasonable condition.

All charges for hire of holiday accommodation are due for payment in full eight weeks before commencement of the hire period. 
Hirers may not normally take possession outside the time for occupation on date of commencement of hire and the time to vacate on final day as stated on the travel arrangement form.

Hirers of accommodation should be aware that Tresco Estate staff must have reasonable access to the premises and gardens in order to carry out their duties and undertake any necessary maintenance.

The hirer agrees that in no circumstances will the property hired be occupied by more than the number of persons stipulated on the tariff without the written consent of Tresco Estate, save that this provision shall not apply to any infant under three years old sleeping in a cot. 
No camping is permitted on Tesco and no tents may be erected in the holiday cottage gardens.

It is regretted no pets may be brought into the holiday accommodation with the exception of guide dogs.

The VAT rate shown on the Invoice is the VAT rate prevailing at the time the Invoice was made out. Should the VAT rate change between paying the deposit and taking up the booking, further or less VAT may become applicable and an adjustment will be made.

We reserve the right to adjust the tariff.

Subject to the properties being available.

Booking Procedure

Please write to: Holiday Cottage Department, Tresco Estate, Tresco, Isles of Scilly. TR24 0QQ. 

Telephone: +44 (0)1720 422849 or 422566 
Fax: +44 (0)1720 422807 

Email: contactus@tresco.co.uk

Provisional Telephone & Email Bookings

Please telephone preferably in office hours which are Mondays to Fridays 9.00 am - 5.00 pm.

We will hold a provisional booking for you for 24 hours pending receipt of your deposit. 

Note: Outside office hours, please leave messages on the Ansaphone +44 (0)1720 422849.

Supported by The European Agricultural Fund for Rural Development: Europe investing in Rural Areas

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