Boating and Transport Administrator
Put your organisational skills to great use as part of our island transport team, helping ensure smooth journeys for our guests.
Department: Tresco Boat Services
Salary: From £25,000 per annum, dependant on experience
Hours: 40-45 hours over 5 days per week
Contract Length: Permanent
The Role
As part of a small team, you will assist with co-ordinating transfers to and from the island; regularly liaising with boatmen, Isles of Scilly Travel, Penzance Helicopters and Tresco's island transport team.
Administrative tasks will include updating daily boating schedules, processing information for bookings, arrivals and departures, and dealing with customer transport queries in a friendly and efficient manner, ensuring guest satisfaction at all times. You will be required to be proficient in communicating with guests via email, phone, and face to face. Daily banking duties will also be a central part of this role, as well as taking customer payments.
Our Ideal Candidate
- Will easily learn new computer software and be fully competent in Microsoft Office and Google Docs
- Must have excellent customer service skills and a pleasant, professional telephone and email manner
- Should be a confident and efficient problem solver who can understand the impact of tides and weather on boating
- Willing to work weekends and longer days at peak times
- Good at working as part of a small team in a close office environment
- Ability to multitask
- A knowledge of the islands is advantageous
- Fluent in English (speaking, reading and writing)
About Tresco Island
At the heart of the Isles of Scilly archipelago, 28 miles from the Cornish coast, Tresco Island is a family‐run business comprising the whole island of Tresco and the Hell Bay Hotel on the neighbouring island of Bryher.
With timeshare and rental cottages, a 16-bedroom inn, two restaurants, a world-famous garden, a spa, an art gallery, a shop and a working farm, Tresco is a subtropical island known for its deserted bays, aquamarine seas and exceptional guest experiences.
Just across the water on the neighbouring island of Bryher, Hell Bay Hotel stands as Scilly’s highest-rated hotel and restaurant. Our boutique hotel offers 25 suites, a 3AA Rosette restaurant, a Crab Shack and wellness facilities - a haven of calm amidst the wild seascape of Bryher's west coast.
Working & Living Here
If the opportunity to live and work on a subtropical island isn't enough, there's a range of great benefits and perks, including:
- On-island accommodation, minutes from the beach
- Paid travel to and from the island at the start and end of your time with us
- Competitive pay and the opportunity for gratuities with many roles
- Many roles include delicious on-duty meals
- 20% off in our restaurants, pub, spa and shops
- Free scheduled boating and camping kit hire, and discounted watersports equipment hire, to help you explore
- And many more...
