Reservationist - Hell Bay Hotel
We’re looking for a friendly and personable Receptionist to join our team at Hell Bay Hotel on the beautiful island of Bryher.
We have roles across all our departments and double or twin rooms available. Share our opportunities with your partner or best friend and let them join your island adventure.
Department: Hell Bay Hotel
Salary: From £13.00 per hour, dependent on experience
Benefits: Accommodation and all meals provided (meals March-October only)
Hours: 40-45 hours per week, with 2 days off
Contract Length: Seasonal, October 2026 – October 2027
If the opportunity to live and work on a subtropical island isn't enough, there's a range of great benefits and perks, including:
- On-island accommodation, minutes from the beach
- Paid travel to/from the island for the start and end of contract
- Competitive pay
- 20% off in our restaurants, pub, spa and shops
- Free scheduled boating and camping kit hire, and discounted watersports equipment hire, to help you explore
- And many more...
In order to process any application, we require confirmation you are eligible to work in the UK. Unfortunately, if you are not, we are unable to help with the necessary paperwork to assist with this.
The Role
You'll be responsible for welcoming and checking guests in and out of the hotel, making and assisting with hotel reservations and quotes, responding to emails, and undertaking administration and secretarial duties as required.
You will assist guests with general queries, as well as providing information regarding boat trips, local knowledge and informing guests of travel arrangements and pick up times.
Day to day tasks will include handling mail, daily hotel banking, listening to guest baby monitors in the evenings, and restocking the hotel shop, as well as processing shop transactions.
Standards will be maintained by ensuring the office is kept clean and tidy, and undergoing any additional training required to assist you in the role.
Liaison between the housekeeping and maintenance teams will also be required, to ensure suites are maintained to the highest standard.
Our Ideal Candidate
- English fluency and the ability to converse easily with a wide range of people, both in writing and verbally (essential)
- Working knowledge of Microsoft Office software such as Outlook, Excel, Word and Access (essential)
- Must have a polite and friendly manner
- Able to work well as part of a team as well as alone
- Should have excellent customer service skills that can be evidenced
- Will be self-motivated with a proven ability to work in an organised and efficient manner
- Should have the ability to remain calm and professional in busy and high-pressure situations
- Must have ability to prioritise tasks effectively
- Previous work experience in a reception or reservations environment (desirable)
About Hell Bay Hotel and Tresco Island
At the heart of the Isles of Scilly archipelago, 28 miles from the Cornish coast, Tresco Island is a family‐run business comprising the whole island of Tresco and the Hell Bay Hotel on the neighbouring island of Bryher.
On the island of Bryher, Hell Bay Hotel stands as Scilly’s highest-rated hotel and restaurant. Our boutique hotel offers 25 suites, a 3AA Rosette restaurant, a Crab Shack and wellness facilities - a haven of calm amidst the wild seascape of Bryher's west coast.
Just across the water on Tresco island sits timeshare and rental cottages, a 16-bedroom inn, two restaurants, a world-famous garden, a spa, an art gallery, a shop and a working farm, Tresco is a subtropical island known for its deserted bays, aquamarine seas and exceptional guest experiences.
