Before you Arrive
From your travel details to how you like your pillows, once you have made your booking, let us know how we can make your stay perfect...
Whether it's pre-ordering your groceries and wine box, booking your bike hire or finding out what's on during your stay, there's plenty to keep busy minds occupied as you count down the days to your holiday.
We'd suggest starting by filling in our Pre-Arrival Form. We need this information so we can plan for your arrival (we don't receive your travel details from the travel providers and may not be there to transfer you to your accommodation if we don't know your itinerary).
There's also the chance to let us know how you'd like your cottage set up, and any special requests. Please be sure to send us these details at least four weeks prior to your arrival.
Please note that from the 2021 season, all St Mary's shuttle and boat transfers are payable onboard using cash or contactless. If you are flying direct via helicopter to Tresco, the shuttle to your accommodation is complimentary.
If you are sending goods to Tresco ahead of your arrival please label the items clearly with you're name, cottage name and arrival date. We do charge a small delivery fee of £5 per box/parcel for groceries to cover our transport and storage costs.
Please note that with couriers, a delivery notification usually means the parcel has reached Penzance and onward shipping to the islands can take considerably longer.