Reservations Supervisor - Hell Bay Hotel

We have roles across all our departments and double or twin rooms available. Share our opportunities with your partner or best friend and let them join your island adventure.

Department: Hell Bay Hotel

Salary: From £13.10 per hour, dependent on experience

Benefits: Accommodation and all meals provided

Hours: 40-45 hours per week, with 2 days off

Contract Length: Seasonal, February - November (dates can be flexible) with the potential to become permanent

You’ll be responsible for overseeing the hotel reservation system, ensuring all bookings are input correctly, including billing information and managing reservations to optimise occupancy. You will assist with supervising the reservations team, including training.

Co-ordination will be required with housekeeping and maintenance teams, to ensure suites meet the highest standard.

Guest facing duties will form an integral part of the role, with required duties including welcoming and checking guests in and out, responding to emails, assisting with general queries and providing information regarding boat trips, local knowledge and informing guests of travel arrangements and pick up times.

Day to day tasks will include undertaking administration and secretarial duties, processing shop transactions and hotel banking, listening to guest baby monitors in the evening, and keeping the office clean and tidy.

• Previous experience in hospitality or a reservations-related role
• Must have a polite and friendly manner
• Strong administrative and organisational abilities
• Able to work well as part of a team as well as alone
• Should have excellent customer service skills that can be evidenced
• Must have English fluency and the ability to converse easily with a wide range of people, both in writing and verbally
• Will be self-motivated with a proven ability to work in an organised and efficient manner
• Should have the ability to remain calm and professional in busy and high-pressure situations
• Must have ability to prioritise tasks effectively
• Must have a working knowledge of Microsoft Office software such as Outlook, Excel, Word and Access

At the heart of the Isles of Scilly archipelago, 28 miles from the Cornish coast, Tresco Island is a family‐run business comprising the whole island of Tresco and the Hell Bay Hotel on the neighbouring island of Bryher.

On the island of Bryher, Hell Bay Hotel stands as Scilly’s highest-rated hotel and restaurant. Our boutique hotel offers 25 suites, a 3AA Rosette restaurant, a Crab Shack and wellness facilities - a haven of calm amidst the wild seascape of Bryher's west coast.

Just across the water on Tresco island sits timeshare and rental cottages, a 16-bedroom inn, two restaurants, a world-famous garden, a spa, an art gallery, a shop and a working farm, Tresco is a subtropical island known for its deserted bays, aquamarine seas and exceptional guest experiences.

If the opportunity to live and work on a subtropical island isn't enough, there's a range of great benefits and perks, including:

• Rent free on-island accommodation, minutes from the beach
• Paid relocation to the island at the start of your time with us
• Competitive pay
• 20% off in our restaurants, pub, spa and shops
• Free scheduled boating and camping kit hire, and discounted watersports equipment hire, to help you explore
• And many more...

In order to process any application, we require confirmation you are eligible to work in the UK. Unfortunately, if you are not, we are unable to help with the necessary paperwork to assist with this.