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Maintenance & General Assistant Couple, Hell Bay Hotel


We are looking for a Maintenance/Handyman and General Assistant Couple to work at our busy 4 star, 3 rosette Hell Bay Hotel on Bryher, one of the five inhabited islands that make up the Isles of Scilly – an archipelago of islands around 30 miles from the Cornish coast.

Maintenance Manager – Seasonal to Permanent

Duties include:

  • DIY skills when required; to repair any damaged or worn out items, general internal and external decoration.
  • Fixing or replacing any fixtures, fittings within the hotel and other areas of the estate.
  • Complete daily checks on the indoor swimming pool and spa area.
  • Unblock sinks, toilets, drains and clear outside guttering.
  • Maintaining the sewage treatment plant.
  • Have knowledge of vehicle maintenance and farm machinery.
  • Also be required to cover some general duties of the cottage support team including delivering linen and inventory to the properties.
  • On call duties on a rota basis will also be required should any problems occur out of regular hours.

An understanding of plumbing, carpentry and electrics, holding 16th edition would be advantageous.  An experienced Maintenance Team are already employed on the neighbouring island of Tresco for any complex faults and breakdowns, which may require further assistance.

Must have a current UK Full Driving Licence.

 

General Assistant - Seasonal

Duties may include Housekeeping, Reception or other positions within the Hotel.

Receptionist tasks:

  • Exhibit excellent knowledge of customer service.
  • Good interpersonal skills.
  • Must be orderly.
  • Ability to multi-task.
  • Good crisis management skills.
  • Receive guests to the hotel, greeting them warmly and attending to their enquiries; also answer queries over the phone.
  • Inform guests of the services and accommodation rates in the hotel and make reservations for guests according to their needs.
  • Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a courteous and respectful manner.
  • Booking flights to and from the islands for guests and arranging boat transfers.
  • Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Housekeeper

  • Knowledge and experience of cleaning and sanitising rooms to varying levels to meet requirements
  • Willingness to Learn new cleaning methods and how to use various pieces of equipment
  • Good listening skills with the ability to adapt to different situations and change work processes to ensure that the guests needs are being met
  • Good Customer Service skills
  • Reliability, organisational skills, integrity and honesty, high energy levels
  • Dusting and polishing furniture and fixtures
  • Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
  • Maintaining a clean and sanitary kitchen area
  • Making beds and changing linens
  • Washing windows
  • Vacuuming and cleaning carpets and rugs
  • Sweeping/vacuuming, polishing, and mopping hard floors
  • Sorting, washing, loading, and unloading laundry
  • Ironing clothing items
  • Using any cleaning equipment such as vacuums, mops, and other cleaning tools
  • Cleaning mirrors and other glass surfaces
  • Emptying trash receptacles and disposing of waste
  • Tidying up rooms
  • Reporting any necessary repairs or replacements

 

Life on Bryher

You will be living and working on Bryher, the smallest island in the Isles of Scilly archipelago. Bryher is a beautiful and rugged island with a close community. The island is quiet but has a thriving shop, community centre, gallery, pub, cafe and hotel, as well as other holiday accommodation.

Hell Bay Hotel is owned by Tresco Estate, which runs the neiughbouring island of Tresco. The island has been in the ownership of the Dorrien-Smith family since the 1800s and today Robert and Lucy Dorrien-Smith run the island as the Tresco Estate, incorporating Tresco Island as well as Hell Bay Hotel on the neighbouring island of Bryher. Hell Bay is the only business on Bryher which is part of Tresco Estate and the island residents are most proud of their independence.

As employees of Tresco Estate you will not only get to work on the beautiful Isles of Scilly but will also benefit from extensive benefits including 20% discount in Tresco Estate shops and restaurants, free use of camping equipment and kayaks to explore the islands, and preferential rates in our holiday accommodation so friends and family can come and visit. 

Accommodation is provided with the role.

 

How to Apply

If this opportunity is for you, please apply with a CV and covering letter by email. For further information please telephone 01720 424134.

Supported by The European Agricultural Fund for Rural Development: Europe investing in Rural Areas

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