Tresco Island Coronavirus Information
Wellbeing, happiness and peace of mind has always been at the heart of our island. Now, that’s more important than ever before…
Below, we’ve gathered together information on our Coronavirus response – from our latest updates to our flexible booking guarantee and how we’re keeping our guests, team and wider community safe as we gently ease out of restrictions over the coming months.
We'll update this page regularly, so do check back for the latest information as we adapt and evolve our response to this ever-changing situation.
Updated 17th May 2021
We're delighted to welcome you back to the island...
Our self-catering cottages have now reopened for use by groups of up to 6 people, or as a group of 2 households, and The New Inn has now reopened for staying guests.
The New Inn, Ruin Beach Café, Ruin Beach Hut and the new-look Flying Boat Café & Deli are open for indoor drinking and dining for groups of up to 6 people or two households. Larger groups of up to 30 people can now meet outdoors.
The indoor pools at Tresco Island Spa and the Sea Garden, as well as our heated outdoor pools, are now open, and Treatments are available at Tresco Island Spa. Our gyms and tennis courts are also available (you'll need to book a slot for these).
We can't wait to see you soon. Those lockdown dreams of Tresco are getting closer to reality...
Book Ahead with Confidence
Never has it been more important to have something to look forward to – a light on the horizon to help us through the storm. However, we understand things don't always go according to plan, so we've taken the worry out of booking a holiday with our simple Coronavirus Flexible Booking Guarantee.
If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. The balance of your holiday is only due one week prior to arrival for all stays starting before 21st June. For full details, please take a look at our booking terms and conditions.
You can also book your travel to the islands with confidence with Penzance Helicopters' Coronavirus Booking Pledge. If government Coronavirus restrictions prevent you from travelling as booked, you’ll be able to transfer your flights to a future date within the next year for free or choose a full refund.
Gently Unlocking Time To Be
As we follow the Government's Roadmap and gently find our way back to a more normal way of life, we will continue to put the wellbeing of our guests, team and island community at the heart of everything we do.
Below, we've outlined what's currently open on-island - please see individual pages of our website for full information.
Our cottages are now open to groups of up to six people or two households, and The New Inn has now reopened to staying guests.
Indoor drinking and dining is now available for groups of up to six people or two households at the new-look Flying Boat Café & Deli and The New Inn throughout the day and evening, and The Ruin for lunch and dinner. Larger groups of up to 30 people are most welcome to drink and dine outdoors.
Over on Bryher, Hell Bay Hotel has now reopened, including for bar, terrace and restaurant drinking and dining for non-residents. We hope to reopen the Crab Shack from 21st June.
Tresco Stores is open daily, and you can also pre-order groceries online so they're ready and waiting in your cottage on arrival - plus top up throughout your stay.
Lucy-Tania, Gallery Tresco and the Garden Shop are also open - perfect for a spot of Tresco retail therapy.
Out & About
We've reopened the gates to Tresco Abbey Garden, and remember entry to the garden is included with all accommodation on Tresco.
The indoor pools at Tresco Island Spa and the Sea Garden are now open with some restrictions on numbers, and our heated outdoor pools are also open. Tennis courts and gyms are available (please book a slot in advance) and we're also offering ila treatments at Tresco Island Spa.
For those who prefer to be on the water, Tresco Boat Services offer daily boating to the other islands, as well as wildlife trips to see seals, seabirds and perhaps dolphins. Tresco Sailing Centre will be open for hire of sailing boats, kayaks, SUP boards and windsurfers if you'd rather set off under your own steam.
Your Questions Answered
We hope the Frequently Asked Questions below will give you the information you need.
Our self-catering cottages are now open for groups of up to six people or two households, and The New Inn bedrooms have now reopened. From 21st June we hope all accommodation will be open as usual.
Of course, our accommodation will reopen in line with the government Roadmap, and as such, all dates are subject to change. Please check back here regularly for updates.
As the accommodation is available, you are welcome to still travel if you can do so as a single household or support bubble.
If you would rather not travel, we will happily re-advertise your property and provided the property is re-let we will refund your deposit paid. We are currently waiving the £50 administration fee usually applied to re-let properties.
Otherwise, our standard terms and conditions of booking apply.
Our teams across the island will be working hard to maintain a safe and welcoming environment for all our guests, adhering to all government guidelines and doing all we can to keep our guests, team and island safe. We will also be doing all we can to ensure the experience is as close as possible to the usual Tresco experience, within the government guidelines at the time.
Once government restrictions on travel and accommodation are lifted, our standard terms and conditions of booking apply.
The government Roadmap indicates shielding is no longer required after the end of March 2021, so our standard terms and conditions of booking apply.
You must not travel to the Isles of Scilly if you or someone you live with has experienced Coronavirus symptoms in the last 14 days, tests positive or have been told to isolate by NHS Test and Trace.
You will need to provide evidence of a positive test result or Test and Trace notification. We will then happily transfer your booking to a future date up to the end of 2023 under our Coronavirus Flexible Booking Guarantee, subject to availability and variation of tariff.
If you cannot travel due to government restrictions, your booking is protected by our Coronavirus Flexible Booking Guarantee.
If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. Our standard booking terms and conditions still apply for all other changes and cancellations.
All bookings are currently protected by our Coronavirus Flexible Booking Guarantee. If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. Our standard booking terms and conditions still apply for all other changes and cancellations.
You can make a booking online or call the team on 01720 422849. Please note we do have very limited availability, but the booking system on our website is live and correct. If you can’t find availability straight away, please check back soon.
Bookings are currently protected by our Coronavirus Flexible Booking Guarantee. If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2022.
However, our standard conditions of carriage still apply for other changes. Therefore, we strongly recommend taking out comprehensive travel insurance and carefully checking the policy wording to ensure you are fully protected.
We have seen unprecedented demand for stays on Tresco so have very limited availability for 2021 at present. Our website is correct and shows our live availability across all cottages, apartments and bedrooms on Tresco updated in real-time.
Do check back regularly, as accommodation may become available due to Timeshare relets, cancellations and amendments. Alternatively, you may want to try searching for availability over the autumn and winter months, or in 2022.
Throughout the pandemic, we've put the health and happiness of our guests, team and wider island community at the heart of everything we've done. We'll be following the Government Roadmap and adhering to all the guidelines throughout as we all pull together to find our way out of this storm once and for all.
Inevitably, the measures we've put in place will mean some changes to the usual Tresco experience, but we will always stay true to the things that make this place unique. Peace and tranquillity. Warm welcomes and familiar faces. Wide-open spaces and time to be.
Our risk assessments and procedures are extensive, but we’ve highlighted some of the key changes below so you can feel confident in visiting while keeping yourself, our team and island community safe - and we'll keep evolving and adapting our approach as things change.
Don't forget to also check the measures in place on transport to the islands with Penzance Helicopters and Isles of Scilly Travel. We also strongly recommend that you take a look through the information provided by the Council of the Isles of Scilly regarding visiting the islands during the Coronavirus pandemic.
Plenty of Space: Life on Tresco is all about great times in the great outdoors and making the most of our boundless open spaces, but when we are indoors, we’ve ensured there’s plenty of space for everyone. Tables have been distanced in our restaurants, group numbers are kept in line with the government Roadmap, and across the island, you’ll find gentle reminders to give one another plenty of room. There’s no need to visit the Island Office to ‘check-in’ and on departure, your bill can be settled online. Of course, we’re still on-hand by phone and email throughout your stay.
Working Together: We’re getting through this tough time by working together; by everyone doing their bit to keep each other safe – and it’s the little things that help the most. You’ll find plentiful supplies of hand sanitiser and soap throughout the island – please do use it liberally! We’ll also ask you to wear a face-covering in all public areas of the island, including our stores, boats, shuttles and in our restaurants until you’re seated.
Careful Cleaning: Anna and her formidable housekeeping team have been working harder than ever to keep us all safe. Throughout our accommodation and public areas, we’re cleaning more often and more thoroughly using a high-performance sanitiser. We’re paying particular attention to things like door handles and remote controls, and we’ve removed most of the usual paperwork in your accommodation (any what remains is single-use).
Eating Out... Or In: Good food has always been one of the most enjoyable things about any holiday on Tresco – and we don’t think anything should change that. We’re carefully following all the government Roadmap and industry guidance with things like outdoor dining, group sizes, Test and Trace systems, distance between tables and face coverings for our teams and guests until seated. We’ve also been creative, with takeaway options at The Ruin and The New Inn so you can enjoy your favourite dishes wherever you choose.
Safer Shopping: We’ve limited the number of people in Tresco Stores at any one time, and alongside the obvious things like hand sanitiser and face coverings, we’re being careful to clean more regularly and more thoroughly, so you can shop safely in store. If you’d rather keep your distance, you can now shop online for delivery to your cottage, both before and during your stay. Contactless payment methods can be used throughout the island.
Wellness in Every Way: It’s more important than ever to look after body and soul, so we’re making sure our wellness spaces are available wherever possible. Our spa facilities, indoor pools and treatments will reopen at Step 3 of the government Roadmap as it's not possible for us to manage these safely in accordance with the rules of Step 2. Our outdoor pools and tennis courts will be available from Step 2.