Our Approach to Coronavirus
Wellbeing has always been at the heart of our island. That’s more important now than ever before…
As restrictions ease, we want to reassure you that the health and happiness of our guests, team and wider island community remains at the heart of everything we do.
We want you to feel comfortable and safe during your time with us, while still being able to enjoy that Tresco holiday you so deserve. Above all else, we will always stay true to the things that make this place unique. Peace and tranquillity. Warm welcomes and familiar faces. Wide-open spaces and time to be.
Latest Update: 19th July 2021
From 19th July 2021, most of the national Coronavirus restrictions have eased, but we're asking for your help to keep the Isles of Scilly safe this summer.
Face coverings remain compulsory on all transport to and around the Isles of Scilly, including Penzance Helicopters, Skybus, Scillonian, Tresco Boat Services and our transport shuttles.
Around the island, please wear a face covering as a courtesy to others in indoor spaces like our shops, the Island Office, and our restaurants until you're seated.
Social distancing comes easily on Tresco, so please give others plenty of space. To help keep everyone comfortable, if areas are busy, we may ask you to wait a while or come back at a quieter time. For Tresco Stores, you may find it easier to use our online shopping and delivery service.
The Ruin Beach Cafe and The New Inn continue to offer table service, and you will still be able to check in to our venues using the NHS app.
All our spa facilities and changing rooms have now reopened, but you'll need to pre-book gym and tennis court spaces.
We don't ask for evidence of vaccination or a negative COVID test, but we would strongly encourage all guests to follow the advice of The Council of the Isles of Scilly and take a rapid Lateral Flow Test before your holiday, and during your time on the islands.
We can't wait to see you soon. Those lockdown dreams of Tresco are getting closer to reality...
Book Ahead with Confidence
Never has it been more important to have something to look forward to – a light on the horizon to help us through the storm. However, we understand things don't always go according to plan, so we've taken the worry out of booking a holiday with our simple Coronavirus Flexible Booking Guarantee.
If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. The balance of your holiday is only due one week prior to arrival for all stays starting before 21st June. For full details, please take a look at our booking terms and conditions.
You can also book your travel to the islands with confidence with Penzance Helicopters' Coronavirus Booking Pledge. If government Coronavirus restrictions prevent you from travelling as booked, you’ll be able to transfer your flights to a future date within the next year for free or choose a full refund.
Your Questions Answered
We hope the Frequently Asked Questions below will give you the information you need.
We don't ask for evidence of vaccination or a negative COVID test, but we would strongly encourage all guests to follow the advice of The Council of the Isles of Scilly and take a rapid Lateral Flow Test before your holiday, and during your time on the islands. You can order tests online for free delivery to your home. We're asking our team to test regularly too.
You must not travel to the Isles of Scilly if you or someone you live with has experienced Coronavirus symptoms in the last 14 days, tests positive or have been told to isolate by NHS Test and Trace.
You will need to provide evidence of a positive test result or Test and Trace notification. We will then happily transfer your booking to a future date up to the end of 2023 under our Coronavirus Flexible Booking Guarantee, subject to availability and variation of tariff.
Our teams across the island will be working hard to maintain a safe and welcoming environment for all our guests, adhering to all government guidelines and doing all we can to keep our guests, team and island safe. We will also be doing all we can to ensure the experience is as close as possible to the usual Tresco experience, within the government guidelines at the time.
Once government restrictions on travel and accommodation are lifted, our standard terms and conditions of booking apply.
If you cannot travel due to government restrictions, your booking is protected by our Coronavirus Flexible Booking Guarantee.
If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. Our standard booking terms and conditions still apply for all other changes and cancellations.
Bookings are currently protected by our Coronavirus Flexible Booking Guarantee. If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2022.
However, our standard conditions of carriage still apply for other changes. Therefore, we strongly recommend taking out comprehensive travel insurance and carefully checking the policy wording to ensure you are fully protected.
We have seen unprecedented demand for stays on Tresco so have very limited availability for 2021 at present. Our website is correct and shows our live availability across all cottages, apartments and bedrooms on Tresco updated in real-time.
Do check back regularly, as accommodation may become available due to Timeshare relets, cancellations and amendments. Alternatively, you may want to try searching for availability over the autumn and winter months, or in 2022.