Tresco Island Coronavirus Information
Wellbeing, happiness and peace of mind has always been at the heart of our island. Now, that’s more important than ever before…
Below, we’ve gathered together information on our Coronavirus response – from our latest updates to our flexible booking guarantee and how we’re keeping our guests, team and wider community safe as we gently ease out of restrictions over the coming months.
We'll update this page regularly, so do check back for the latest information as we adapt and evolve our response to this ever-changing situation.
Updated 17th May 2021
We're delighted to welcome you back to the island...
Our self-catering cottages have now reopened for use by groups of up to 6 people, or as a group of 2 households, and The New Inn has now reopened for staying guests.
The New Inn, Ruin Beach Café, Ruin Beach Hut and the new-look Flying Boat Café & Deli are open for indoor drinking and dining for groups of up to 6 people or two households. Larger groups of up to 30 people can now meet outdoors.
The indoor pools at Tresco Island Spa and the Sea Garden, as well as our heated outdoor pools, are now open, and Treatments are available at Tresco Island Spa. Our gyms and tennis courts are also available (you'll need to book a slot for these). Our changing rooms remain closed for the time being; you'll need to come swim-ready (there are towels and robes in your accommodation to help with this).
If you have a booking with us and have any questions, you may find the answer below. If not, do call us on 01720 422849 or email us.
We can't wait to see you soon. Those lockdown dreams of Tresco are getting closer to reality...
Book Ahead with Confidence
Never has it been more important to have something to look forward to – a light on the horizon to help us through the storm. However, we understand things don't always go according to plan, so we've taken the worry out of booking a holiday with our simple Coronavirus Flexible Booking Guarantee.
If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. The balance of your holiday is only due one week prior to arrival for all stays starting before 21st June. For full details, please take a look at our booking terms and conditions.
You can also book your travel to the islands with confidence with Penzance Helicopters' Coronavirus Booking Pledge. If government Coronavirus restrictions prevent you from travelling as booked, you’ll be able to transfer your flights to a future date within the next year for free or choose a full refund.
Gently Unlocking Time To Be
As we follow the Government's Roadmap and gently find our way back to a more normal way of life, we will continue to put the wellbeing of our guests, team and island community at the heart of everything we do.
Below, we've outlined what's currently open on-island - please see individual pages of our website for full information.
Accommodation
Our cottages are now open to groups of up to six people or two households, and The New Inn has now reopened to staying guests.
Dining
Indoor drinking and dining is now available for groups of up to six people or two households at the new-look Flying Boat Café & Deli and The New Inn throughout the day and evening, and The Ruin for lunch and dinner. Larger groups of up to 30 people are most welcome to drink and dine outdoors.
Over on Bryher, Hell Bay Hotel has now reopened, including for bar, terrace and restaurant drinking and dining for non-residents. We hope to reopen the Crab Shack from 21st June.
Retail
Tresco Stores is open daily, and you can also pre-order groceries online so they're ready and waiting in your cottage on arrival - plus top up throughout your stay.
Lucy-Tania, Gallery Tresco and the Garden Shop are also open - perfect for a spot of Tresco retail therapy.
Out & About
We've reopened the gates to Tresco Abbey Garden, and remember entry to the garden is included with all accommodation on Tresco.
The indoor pools at Tresco Island Spa and the Sea Garden are now open with some restrictions on numbers, and our heated outdoor pools are also open. Tennis courts and gyms are available (please book a slot in advance) and we're also offering ila treatments at Tresco Island Spa. Our changing rooms remain closed for the time being; you'll need to come swim-ready (there are towels and robes in your accommodation to help with this).
For those who prefer to be on the water, Tresco Boat Services offer daily boating to the other islands, as well as wildlife trips to see seals, seabirds and perhaps dolphins. Tresco Sailing Centre will be open for hire of sailing boats, kayaks, SUP boards and windsurfers if you'd rather set off under your own steam.
Your Questions Answered
We hope the Frequently Asked Questions below will give you the information you need.
Where can I stay on Tresco?
Open
Our self-catering cottages are now open for groups of up to six people or two households, and The New Inn bedrooms have now reopened. From 21st June we hope all accommodation will be open as usual.
Of course, our accommodation will reopen in line with the government Roadmap, and as such, all dates are subject to change. Please check back here regularly for updates.
We can't stay because of group size limits. What are our options?
Open
As the accommodation is available, you are welcome to still travel if you can do so as a single household or support bubble.
If you would rather not travel, we will happily re-advertise your property and provided the property is re-let we will refund your deposit paid. We are currently waiving the £50 administration fee usually applied to re-let properties.
Otherwise, our standard terms and conditions of booking apply.
I’m booked to stay but don't want to travel. What are my options?
Open
Our teams across the island will be working hard to maintain a safe and welcoming environment for all our guests, adhering to all government guidelines and doing all we can to keep our guests, team and island safe. We will also be doing all we can to ensure the experience is as close as possible to the usual Tresco experience, within the government guidelines at the time.
Once government restrictions on travel and accommodation are lifted, our standard terms and conditions of booking apply.
I am shielding. What are my options?
Open
The government Roadmap indicates shielding is no longer required after the end of March 2021, so our standard terms and conditions of booking apply.
I have tested positive for COVID19 or have to self-isolate. What should I do?
Open
You must not travel to the Isles of Scilly if you or someone you live with has experienced Coronavirus symptoms in the last 14 days, tests positive or have been told to isolate by NHS Test and Trace.
You will need to provide evidence of a positive test result or Test and Trace notification. We will then happily transfer your booking to a future date up to the end of 2023 under our Coronavirus Flexible Booking Guarantee, subject to availability and variation of tariff.
I can't travel from overseas or elsewhere in the UK. What are my options?
Open
If you cannot travel due to government restrictions, your booking is protected by our Coronavirus Flexible Booking Guarantee.
If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. Our standard booking terms and conditions still apply for all other changes and cancellations.
Does the Coronavirus Flexible Booking Guarantee apply to new bookings?
Open
Bookings are currently protected by our Coronavirus Flexible Booking Guarantee. If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2022.
However, our standard conditions of carriage still apply for other changes. Therefore, we strongly recommend taking out comprehensive travel insurance and carefully checking the policy wording to ensure you are fully protected.
I’m trying to book but your website shows no availability. Is it right?
Open
We have seen unprecedented demand for stays on Tresco so have very limited availability for 2021 at present. Our website is correct and shows our live availability across all cottages, apartments and bedrooms on Tresco updated in real-time.
Do check back regularly, as accommodation may become available due to Timeshare relets, cancellations and amendments. Alternatively, you may want to try searching for availability over the autumn and winter months, or in 2022.
