Tresco Island Coronavirus Information

We will reopen our self-catering cottages from Monday 12^th April for single household groups or support bubbles. The New Inn bedrooms are planned to reopen from Monday 17^th May, when we also hope it will be possible for up to 6 people or two households to share self-catering accommodation. From 21^st June we hope all accommodation will be open as usual.

Of course, our accommodation will reopen in line with the government Roadmap, and as such, all dates are subject to change. Please check back here regularly for updates.

We’ve outlined what we expect to be available at each Step of the government Roadmap above. For further details, please see the individual pages of our website. All these plans are subject to change; we suggest checking back regularly for updates.

If you are booked to stay in a cottage before 12th April, or The New Inn before 17th May, your accommodation will not be available. As this is due to government Coronavirus restrictions, you can transfer your reservation to a future date up to the end of 2023 under our Coronavirus Flexible Booking Guarantee, subject to availability and variation of tariff.

You do not need to do anything at this stage; please wait to hear from us. We are working through bookings in order of arrival date and will be in touch as soon as possible. We would kindly ask that you do not try to call or email us, as this will delay our small team working to contact everybody.

As the property is available, you are welcome to still travel if you can do so as a single household or support bubble.

If you would rather not travel, we will happily re-advertise your property and provided the property is re-let we will refund your deposit paid. We are currently waiving the £50 administration fee usually applied to re-let properties.

Otherwise, our standard terms and conditions of booking apply.

Our teams across the island will be working hard to maintain a safe and welcoming environment for all our guests, adhering to all government guidelines and doing all we can to keep our guests, team and island safe. We will also be doing all we can to ensure the experience is as close as possible to the usual Tresco experience, within the government guidelines at the time.

Once government restrictions on travel and accommodation are lifted, our standard terms and conditions of booking apply.

The government Roadmap indicates shielding will no longer be required after the end of March 2021, so our standard terms and conditions of booking apply.

With the announcement of the Government roadmap, we are reverting to our regular terms and conditions. For stays with an arrival date on or after 21^st June 2021, your balance is due 8 weeks before arrival. For bookings with an arrival date prior to this, your balance is due 1 week before arrival.

You must not travel to the Isles of Scilly if you or someone you live with has experienced Coronavirus symptoms in the last 14 days, tests positive or have been told to isolate by NHS Test and Trace.

You will need to provide evidence of a positive test result or Test and Trace notification. We will then happily transfer your booking to a future date up to the end of 2023 under our Coronavirus Flexible Booking Guarantee, subject to availability and variation of tariff.

If you cannot travel due to government restrictions, your booking is protected by our Coronavirus Flexible Booking Guarantee.

If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. Our standard booking terms and conditions still apply for all other changes and cancellations.

All bookings are currently protected by our Coronavirus Flexible Booking Guarantee. If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2023, subject to availability and variation of tariff. Our standard booking terms and conditions still apply for all other changes and cancellations.

At this time, we are unable to accept incoming calls, and emails will take longer to answer than usual, as our team works to assist those with existing bookings. You can make a booking online. Please note we do have very limited availability, but the booking system on our website is live and correct. If you can’t find availability straight away, please check back soon.

Bookings are currently protected by our Coronavirus Flexible Booking Guarantee. If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2022.

However, our standard conditions of carriage still apply for other changes. Therefore, we strongly recommend taking out comprehensive travel insurance and carefully checking the policy wording to ensure you are fully protected.

We have seen unprecedented demand for stays on Tresco so have very limited availability for 2021 at present. Our website is correct and shows our live availability across all cottages, apartments and bedrooms on Tresco updated in real-time.

Do check back regularly, as accommodation may become available due to Timeshare relets, cancellations and amendments. Alternatively, you may want to try searching for availability over the autumn and winter months, or in 2022.

Throughout the pandemic, we've put the health and happiness of our guests, team and wider island community at the heart of everything we've done. We'll be following the Government Roadmap and adhering to all the guidelines throughout as we all pull together to find our way out of this storm once and for all.

Inevitably, the measures we've put in place will mean some changes to the usual Tresco experience, but we will always stay true to the things that make this place unique. Peace and tranquillity. Warm welcomes and familiar faces. Wide-open spaces and time to be.

Our risk assessments and procedures are extensive, but we’ve highlighted some of the key changes below so you can feel confident in visiting while keeping yourself, our team and island community safe - and we'll keep evolving and adapting our approach as things change. Don't forget to also check the measures in place on transport to the islands with Penzance Helicopters and Isles of Scilly Travel.

Plenty of Space: Life on Tresco is all about great times in the great outdoors and making the most of our boundless open spaces, but when we are indoors, we’ve ensured there’s plenty of space for everyone. Tables have been distanced in our restaurants, group numbers are kept in line with the government Roadmap, and across the island, you’ll find gentle reminders to give one another plenty of room. There’s no need to visit the Island Office to ‘check-in’ and on departure, your bill can be settled online. Of course, we’re still on-hand by phone and email throughout your stay.

Working Together: We’re getting through this tough time by working together; by everyone doing their bit to keep each other safe – and it’s the little things that help the most. You’ll find plentiful supplies of hand sanitiser and soap throughout the island – please do use it liberally! We’ll also ask you to wear a face-covering in all public areas of the island, including our stores, boats, shuttles and in our restaurants until you’re seated.

Careful Cleaning: Anna and her formidable housekeeping team have been working harder than ever to keep us all safe. Throughout our accommodation and public areas, we’re cleaning more often and more thoroughly using a high-performance sanitiser. We’re paying particular attention to things like door handles and remote controls, and we’ve removed most of the usual paperwork in your accommodation (any what remains is single-use).

Eating Out... Or In: Good food has always been one of the most enjoyable things about any holiday on Tresco – and we don’t think anything should change that. We’re carefully following all the government Roadmap and industry guidance with things like outdoor dining, group sizes, Test and Trace systems, distance between tables and face coverings for our teams and guests until seated. We’ve also been creative, with takeaway options at The Ruin and The New Inn so you can enjoy your favourite dishes wherever you choose.

Safer Shopping: We’ve limited the number of people in Tresco Stores at any one time, and alongside the obvious things like hand sanitiser and face coverings, we’re being careful to clean more regularly and more thoroughly, so you can shop safely in store. If you’d rather keep your distance, you can now shop online for delivery to your cottage, both before and during your stay. Contactless payment methods can be used throughout the island.

Wellness in Every Way: It’s more important than ever to look after body and soul, so we’re making sure our wellness spaces are available wherever possible. Our spa facilities, indoor pools and treatments will reopen at Step 3 of the government Roadmap as it's not possible for us to manage these safely in accordance with the rules of Step 2. Our outdoor pools and tennis courts will be available from Step 2.