Tresco Island Coronavirus Information

Below, we’ve gathered together information on our Coronavirus response – from our latest updates to our flexible booking guarantee and how we’re keeping our guests, team and wider community safe.

We'll update this page regularly, so do check back for the latest information as we adapt and evolve our response to this ever-changing situation. If you have any questions, you can always speak with the Island Office team on 01720 422849 or email us.

Never has it been more important to have something to look forward to – a light on the horizon to help us through the storm. However, we understand things don't always go according to plan, so we've taken the worry out of booking a holiday with our simple Coronavirus Flexible Booking Guarantee.

If your holiday has to be cancelled due to government Coronavirus restrictions, we'll transfer your reservation to a future date, up to the end of 2022. We're also only requesting the balance of your holiday one week prior to arrival. For full details, please take a look at our booking terms and conditions.

You can also book your helicopter travel to the islands with confidence with Penzance Helicopters' Coronavirus Booking Pledge. If government Coronavirus restrictions prevent you from travelling as booked, you’ll be able to transfer to a future date within the next year for free or choose a full refund.

Throughout the pandemic, we've put the safety and happiness of our guests, team and wider island community at the heart of every decision we've made.

When it's safe to travel again, we know it's more important than ever to be able to escape to a haven of space, peace and time to be. That's why we're working tirelessly to keep everyone safe throughout the Coronavirus pandemic.

Inevitably, the measures we've put in place will mean some changes to the usual Tresco experience, but we will always stay true to the things that make this place unique. Peace and tranquillity. Warm welcomes and familiar faces. Wide-open spaces and time to be.

Our risk assessments and procedures are extensive, but we’ve highlighted some of the key changes below so you can feel confident in visiting while keeping yourself, our team and island community safe - and we'll keep evolving and adapting our approach as things change. Don't forget to also check the measures in place on transport to the islands with Penzance Helicopters and Isles of Scilly Travel.

If you have any questions or wish to discuss your booking, please contact our Reservations team on 01720 422849 or email us.

Plenty of Space: Life on Tresco is all about great times in the great outdoors and making the most of our boundless open spaces, but when we are indoors, we’ve ensured there’s plenty of space for everyone. Tables have been distanced in our restaurants, group numbers are kept small in line with the rule of six, and across the island, you’ll find gentle reminders to give one another plenty of room. There’s no need to visit the Island Office to ‘check-in’ and on departure, your bill can be settled online. Of course, we’re still on-hand by phone and email throughout your stay.

Working Together: We’re getting through this tough time by working together; by everyone doing their bit to keep each other safe – and it’s the little things that help the most. You’ll find plentiful supplies of hand sanitiser and soap throughout the island – please do use it liberally! We’ll also ask you to wear a face-covering in all public areas of the island, including our stores, boats, shuttles and in our restaurants until you’re seated.

Careful Cleaning: Anna and her formidable housekeeping team have been working harder than ever to keep us all safe. Throughout our accommodation and public areas, we’re cleaning more often and more thoroughly using high-performance sanitiser. We’re paying particular attention to things like door handles and remote controls, and we’ve removed most of the usual paperwork in your accommodation (any that remains is single-use).

Eating Out... Or In: Good food has always been one of the most enjoyable things about any holiday on Tresco – and we don’t think anything should change that. We’re carefully following all the government and industry guidance with things like the rule of six, Test and Trace systems, distance between tables and face coverings for our teams and guests until seated. We’ve also been creative, with takeaway options at The Ruin and The New Inn so you can enjoy your favourite dishes wherever you choose.

Safer Shopping: We’ve limited the number of people in Tresco Stores at any one time, and alongside the obvious things like hand sanitiser and face coverings, we’re being careful to clean more regularly and more thoroughly, so you can shop safely in store. If you’d rather keep your distance, you can now shop online for delivery to your cottage, both before and during your stay. Contactless payment methods can be used throughout the island.

Wellness in Every Way: It’s more important than ever to look after body and soul, so we’re making sure our wellness spaces are available wherever possible. Our indoor pools are available throughout the year; the outdoor pools when the weather is a little more inviting. We’re able to offer a selection of ila therapies at Tresco Island Spa. Our gyms are available, but we would ask you to pre-book to ensure there’s plenty of space. Sadly, our Jacuzzi, sauna and steam room facilities are currently closed.